Terms of Use

• You must be at least 13 years old to use the Services. Children under 13 may not use the Services, and we do not knowingly permit them to.
• If you are 13–17 years old, you may use the Services only with the consent of a parent or legal guardian, or through an account provisioned or authorized by your school. Your parent/guardian (or school, per its own policies and applicable law) is responsible for that consent, agrees to these Terms on your behalf to the extent permitted by law, and is responsible for your use of the Services.
• You must be located in the United States. The Services are not offered to users in the European Economic Area or the United Kingdom.
• You must be 18 or older (and authorized by your organization) to create or administer an organization account or purchase a subscription.
• You must have the legal capacity to enter this agreement (or have a parent/guardian or school satisfy this requirement as described above).

• Volunteer accounts — for individuals discovering opportunities, logging hours, and connecting with organizations.
• Student accounts — volunteer accounts provisioned or connected through a school; these operate as "restricted" accounts with additional data protections described in the Privacy Policy.
• Organization accounts — for nonprofits, community groups, healthcare volunteer programs, clubs, and similar organizations, administered by one or more organization administrators.
• Institutional accounts — for schools, districts, universities, and other educational institutions, which are also subject to Section 9.

You agree to provide accurate, current, and complete information; keep it updated; not impersonate anyone or misrepresent an affiliation; and not create accounts by automated means or for fraudulent purposes. We may decline, reclaim, or standardize usernames and organization page addresses (slugs) that infringe rights or mislead.

The Services are generally available and are no longer offered as a beta program. Features may change, be added, gated, or removed, and availability is not guaranteed (see Section 3.4). Any separate Beta Agreement you accepted during the beta program no longer applies and is superseded by these Terms. We encourage feedback (Section 13.3).

Hour logging with verification workflows; event discovery and registration; program shift scheduling and availability; goals; awards and milestones; private reflections and journals; document uploads in response to organization requests; data export of your service history; notifications (in-app, email, and optional browser push); and account settings including profile privacy and account deletion (self-serve in Settings on the web or in the mobile app, or by email — see the Privacy Policy).

Volunteer roster and group management; event and program creation (including shifts and templates); hour verification (including bulk verification and inviting outside verifiers); custom fields and application forms; document requests and a document vault with access logging; dashboards, reports, and exports (CSV/Excel/PDF); CSV import of historical records; a public organization page and public event listings (optional); gallery; welcome emails; role-based administrator permissions; and optional AI-assisted tools (Section 11).

The organization features above, plus institution-specific capabilities such as domain-based student sign-in, restricted student accounts, requirement/period tracking (for example, service-hour requirements), visibility into connected students' service logs across organizations for graduation/recognition tracking (as described in the Privacy Policy), and institutional reporting. Institutional use is subject to Section 9.

We may modify, suspend, or discontinue any part of the Services. For paid subscriptions, if we discontinue a purchased feature we will provide a pro-rata refund or credit for the unused period of that feature. For institutional customers, any signed agreement's service commitments control.

You agree to log volunteer hours and service information truthfully and accurately. Falsifying hours, forging or manipulating verifications, or misrepresenting service is a material breach of these Terms and may result in immediate termination. Where a falsified record involves a school program, we may notify the school; where it involves an organization, we may notify that organization.

Hours are verified by organizations, schools, or outside verifiers you identify — not by Yura. We provide the workflow; we do not independently confirm that service occurred, and verifying parties are solely responsible for the diligence of their verification decisions. Organizations must review submissions in good faith; knowingly false verification or bad-faith rejection may result in suspension.

We do not guarantee that any school, school district, National Honor Society chapter, college, university, scholarship program, employer, court, or other third party will accept, credit, or recognize hours or records maintained in Yura. Requirements for service credit are set by those third parties. You are responsible for confirming and satisfying their requirements, and for keeping independent records where they matter to you.

Organizations and schools may export records as permitted by the Services; exported copies are their responsibility. If you delete your account, your records are permanently deleted from Yura (see the Privacy Policy), which may also remove them from organizations' live dashboards — export anything you need first.

"User Content" is anything you or your organization submit through the Services: service logs and reflections, journals, profile information and photos, event and program descriptions, application questions and answers, custom fields and responses, documents, gallery photos, feedback, and similar materials.

You (or your organization or school, per your relationship with them) retain ownership of User Content. You grant Volunteeritude a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt (for technical purposes such as formatting and thumbnails), transmit, and display User Content solely to operate, provide, secure, and improve the Services, and as directed by you or the organization/school the content belongs to. This license does not permit us to sell User Content or use it for advertising, and ends when the content is deleted, except for: (a) copies in backups pending purge; (b) content already shared with others through the Services (for example, verified logs exported by an organization); and (c) records we must keep by law. Content of student accounts and school programs is further limited by Section 9 and our school agreements — for student data, we act only on the school's behalf.

User Content must not: be false, misleading, or fraudulent (including falsified hours); infringe others' rights (intellectual property, privacy, publicity); contain hate speech, harassment, threats, or incitement; be obscene or sexually explicit; sexualize or endanger minors in any way; contain malware; be spam or unauthorized advertising; disclose another person's personal information without authority; or violate law. We may (but are not obligated to) review, moderate, remove, or refuse content; we do not pre-screen content as a matter of course, and content of other users is their responsibility, not ours.

If you believe content on the Services infringes your copyright, send a notice compliant with the DMCA (17 U.S.C. § 512) to admin@volunteeritude.com, including identification of the work, the allegedly infringing material, your contact information, the required good-faith and accuracy statements, and your signature. We will respond appropriately, may remove material, and may terminate repeat infringers.

You must accurately represent your organization's identity, mission, and legal status. We may request documentation (for example, an IRS determination letter or EIN verification) and may suspend accounts that misrepresent status.

For information your organization collects through Yura (custom fields, application forms, document requests, imports, notes), your organization decides what to collect and why, and is responsible for it, including:

• collecting only what is reasonably necessary for your volunteer program (data minimization) — this is a contractual requirement, not a suggestion;
• providing any legally required notices and obtaining any legally required consents (including parental consents for minors your organization enrolls or serves, as COPPA and other laws require);
• complying with laws that apply to you (including, as applicable, FERPA, COPPA, state student-privacy laws, state consumer-privacy laws, and health-privacy laws);
• using volunteer data only for legitimate volunteer-program purposes; never selling it or using it for advertising;
• honoring volunteers' reasonable requests regarding their data, and deleting data you no longer need;
• securing any data you export from Yura — exported data is outside our systems and entirely your responsibility.

Do not use custom fields, forms, notes, or documents to collect data you do not genuinely need — especially Social Security numbers, government IDs, financial account numbers, health/medical details, or information about religion, ethnicity, or sexuality. You must not upload, store, or transmit protected health information ("PHI") as defined by HIPAA. Yura is a volunteer-management platform, not a system for patient data: rosters, schedules, and hours of your volunteers are workforce-administration data, not PHI, but patient names, conditions, visit details, or any patient-identifying information must never be entered into Yura (including in free-text notes, shift descriptions, or AI prompts). We are not a HIPAA business associate and no business associate agreement is in place. Any PHI submitted in violation of this section is your sole responsibility, and we may delete it.

Yura does not conduct background checks, is not a consumer reporting agency, and does not furnish consumer reports. Nothing in the Services may be used to determine eligibility for employment, credit, insurance, housing, or any other purpose regulated by the Fair Credit Reporting Act. If your organization requires screening, you must obtain it directly from a qualified provider and comply with FCRA and applicable law yourself. If you use Yura's document features to store screening-related documents you lawfully obtained, you are solely responsible for the legality, security, and retention of those documents.

Your organization — not Yura — runs your volunteer program. You are responsible for: accurately describing events and roles, including physical requirements and risks; setting and enforcing age restrictions appropriate to each activity; providing legally required and reasonably prudent supervision, training, and safety measures (especially for minors); carrying appropriate insurance; obtaining waivers or permissions your program requires; and complying with volunteer-, youth-protection-, and employment-related laws that apply to you. If your program serves or enrolls minors, you are responsible for compliance with applicable child-protection requirements, including screening and supervision standards.

You are responsible for the acts and omissions of your administrators and for keeping administrator access current. Administrator access to volunteer data is logged for some features (for example, document access) and may be reviewed for abuse.

Core features are currently free. Certain features are (or will be) offered as paid subscriptions or bundles for organizations. Institutional pricing (for example, per-student annual pricing) is set out in an order form, invoice, or agreement with the institution.

Paid organization subscriptions are billed through Stripe. By subscribing you authorize recurring charges to your payment method and agree to Stripe's applicable terms. We do not store full card numbers.

Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price until you cancel. Before you buy, we will disclose the price, billing frequency, and how to cancel; you must affirmatively consent to the recurring charge at checkout. For annual subscriptions, we will send a renewal reminder before renewal. Price changes take effect at your next renewal with at least 30 days' notice.

You may cancel online at any time through your billing settings (Stripe customer portal) — cancellation must not require calling or emailing — or by contacting support. Cancellation takes effect at the end of the current billing period, and you retain access until then.

Except as required by law or expressly stated (for example, Section 3.4), fees are non-refundable and we do not prorate partial periods; we may grant refunds case-by-case at our discretion. Full refund within 30 days of an annual renewal on request.

Free trials convert to paid subscriptions only if you affirmatively subscribe. Founding-member or promotional pricing is honored per its stated conditions while your subscription remains continuously active.

Institutions may be billed by invoice/purchase order per their order form. Unless the order form says otherwise: invoices are due within 30 days; we may charge late interest at the lesser of 1% per month or the maximum lawful rate; and we may suspend services for accounts more than 30 days past due after notice. Renewal and termination terms for institutional contracts are set in the order form or agreement, including any pre-renewal notice required by law.

Fees exclude taxes; you are responsible for applicable sales/use taxes, except taxes on our income.

The Services — software, design, text, graphics, logos, and all materials other than User Content — are owned by Volunteeritude LLC or its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services as intended by these Terms. "Volunteeritude," "Yura," and associated logos are our trademarks; do not use them without written permission.

Reports and exports generated from your organization's data are yours to use for your organization's purposes. Document templates, report formats, and the generation tools remain ours.

If you send feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation. Do not include confidential information in feedback.

You may stop using the Services at any time and may delete your account in Settings (on the web or in the mobile app), or by emailing admin@volunteeritude.com. Deletion is permanent — see the Privacy Policy for exactly what happens to your data.

We may suspend or terminate your access, remove content, or decline service — with or without notice where circumstances reasonably require — if: you materially breach these Terms (including falsifying records); your account shows fraudulent, unlawful, or abusive activity; we reasonably believe your past or present conduct, on or off the platform, poses a risk to the safety, wellbeing, or security of other users — including minors — or of the platform (a criminal conviction is not required); required by law or a customer school's direction (for its accounts); or your account is dormant 24 months following advance notice. You may not create a new account after termination for cause without our written permission.

We may restrict features, remove content, notify a school or organization, preserve evidence, and report to law enforcement or the National Center for Missing & Exploited Children (as 18 U.S.C. § 2258A requires) where we become aware of apparent child exploitation or credible threats to a minor's safety.

Upon termination your license to use the Services ends. Sections that by their nature survive (including 4.3, 5.2 (residual scope), 8, 13, 16, 17, 18, 19, 20) survive. School data at contract end is handled per Section 9.

These Terms are governed by the laws of the State of North Carolina and applicable federal law, without regard to conflict-of-laws rules.

Before filing any claim, you agree to email admin@volunteeritude.com with a description of the dispute; both parties will attempt in good faith to resolve it within 30 days. Most issues get fixed this way.

Except as provided below, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or Commercial Rules for organizational customers), conducted in English in Raleigh, North Carolina or, for consumers, in your county of residence or remotely by videoconference. The AAA rules govern payment of filing fees; for consumer claims we will pay arbitration fees the rules assign to us. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions: either party may (a) bring an individual claim in small-claims court, or (b) seek injunctive relief in court for intellectual-property infringement, data misuse, or unauthorized access.

30-day opt-out: you may opt out of this arbitration agreement by emailing admin@volunteeritude.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms; opting out does not affect any other provision.

TO THE EXTENT PERMITTED BY LAW, CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

For disputes not subject to arbitration, the state and federal courts located in Wake County, North Carolina have exclusive jurisdiction, and the parties consent to personal jurisdiction there — except that consumers may also bring qualifying claims where they reside, where the law provides.

To the extent permitted by law, claims must be filed within one (1) year after the claim accrues, or be permanently barred.